Warranty Management
Warranty management is the control of asset and component warranty terms, dates, conditions, claims, evidence, and supplier responsibilities.
What this term means in maintenance
Warranty management is the control of asset and component warranty terms, dates, conditions, claims, evidence, and supplier responsibilities.
Why warranty management matters
Maintenance teams may pay for work or parts that should be covered when warranty information is not visible.
A warranty record may include:
- Covered asset or part
- Supplier
- Start date
- Expiry date
- Coverage
- Exclusions
- Required maintenance
- Claim process
- Contact
- Supporting documents
Practical example
A motor fails within its warranty period. The organization provides commissioning records, maintenance history, operating conditions, photos, and failure evidence to support the claim.
Maintenance obligations
Some warranties require specified maintenance, approved parts, authorized service providers, or documented operating limits.
Warranty alerts
The system can warn users before creating chargeable repair work on an asset still under warranty.
Common mistake
Storing the warranty certificate without linking it to the asset and work process makes coverage easy to miss.
Related concepts
Related maintenance terms
Keep exploring connected CMMS, reliability, and maintenance planning terms.
Maintenance Contract
A maintenance contract is a formal agreement defining the scope, service levels, responsibilities, pricing, evidence, and commercial conditions for maintenance services.
Equipment History
Equipment history is the chronological record of an asset's failures, maintenance, inspections, changes, costs, parts, readings, and operating events.
Commissioning
Commissioning is the controlled process of verifying that new or modified equipment is installed correctly, performs as intended, and is ready for safe operation.
Warranty Management FAQs
- What information should a warranty record contain?
Covered asset, supplier, dates, scope, exclusions, required maintenance, claim process, and documents.
- How can maintenance affect warranty coverage?
Missing required service, unauthorized parts, or operation outside limits may affect coverage.
- Why link warranties to work orders?
The system can warn users before chargeable repair is performed on covered equipment.