Work Order Completion Rate
Work Order Completion Rate is the percentage of work orders completed during a period compared with the number selected for measurement.
What this term means in maintenance
Work Order Completion Rate is the percentage of work orders completed during a period compared with the number selected for measurement.
Possible formula
Completion rate = Work orders completed ÷ Work orders due or scheduled × 100
The denominator must be clearly defined.
Practical example
A weekly schedule contains 80 work orders and 68 are completed.
Completion rate = 85%
Completion versus closure
The measure should state whether completed or closed status is used.
Use with other metrics
Review completion rate with schedule compliance, backlog, quality, and repeat work.
Common mistake
A high completion rate can be achieved by completing many small jobs while high-risk work remains open.
Related concepts
Related maintenance terms
Keep exploring connected CMMS, reliability, and maintenance planning terms.
Work Order Closure
Work order closure is the final review and confirmation that maintenance work, documentation, evidence, costs, and required follow-up have been completed.
Maintenance Work Management
Maintenance work management is the end-to-end process for identifying, approving, planning, scheduling, executing, completing, and reviewing maintenance work.
Maintenance Key Performance Indicator
A maintenance key performance indicator, or KPI, is a defined measure used to monitor whether maintenance processes and outcomes support business objectives.
Work Order Completion Rate FAQs
- What is work-order completion rate?
Completed work orders divided by a defined due or scheduled population.
- Does completed mean closed?
Not necessarily. The status used must be clearly defined.
- Can the metric hide risk?
Yes. Many small completions may hide high-risk open work.